FAQ

Business

  • Iframe in Sharespace doesn't work anymore after installing Windows 10 update KB4503267

    Sharespace uses an Iframe to authenticate the user with ADFS. If a customer has Sharespace with ADFS and installs the following windows update on the ADFS server, this Iframe does not work anymore and Sharespace cannot be loaded.

    Windows Update KB4503267
    Sharespace can only be loaded if the user manually goes to the provider.

    To fix this the following must be done on the ADFS:

    1. Open the Powershell console on ADFS as administrator
    2. Run this command: set-AdfsResponseHeaders -SetHeaderName X-Frame-Options -SetHeaderValue “allow-from <sharespace provider url>

  • Is Swisscom Sharespace priced separately from the Office 365 subscription?

    Yes, Swisscom Sharespace is in addition to your Office 365 subscription.
    Contact us to learn more about our prices or calculate the price for your number of users with our price calculator.

  • Where do I get the price for my company size?

    From the price site or within the Admin Portal

    The License price is based on user/month bases. Therefore it can change dependend on the number of user to license. Customers are able to change the number of useres on a monthly bases. You can easily calculate the price per seat here or within the Swisscom Sharespace admin Portal.

  • Who will maintain Swisscom Sharespace?

    Swisscom takes care of the maintenance.

    Swisscom Sharespace is maintained by our team. We will be delivering enhancements regularly with a roadmap driven by our Customers. See our Release Notes page.

  • Does Swisscom Sharespace work with SharePoint on-premises?

    You get full functionality on O365 and on-Premise by now.

    With existing and new Features on O365 such as PowerBI, Office Graph, Groups or Teams we will adapt to them over time. Therefore in the future, you will miss some Features on Premise.

  • Is Swisscom Sharespace responsive?

    Yes, Swisscom Sharespace was designed for a mobile/cloud first environment.

  • Is there a roadmap for new features?

    Swisscom takes care of the maintenance

    Our roadmap is driven by our customers. See our Release Notes here.

  • What SharePoint Licenses do I need to run Swisscom Sharespace?

    O365

    Business Essentials, Business Premium, E1, E3, E5 Plan or SharePoint Online Plan 1 or 2

    On-Premise

    SharePoint Standard or SharePoint Enterprise if term inheritance is needed.

    Scenario A: Intranet
    Description:

    Internal users accessing content, information, or applications inside the firewall through a local area network (LAN) or the Internet. No other users have access.

    Example:

    A professional sports team sets up an intranet site that the manager, coach, and players access. It is also used for support staff such as the physiotherapist who is an on-site contractor rather than an employee, and for CAL requirements, an internal user. A news reporter trying to access the SharePoint Server site is denied access.

    Licensing:
    • Server: One SharePoint Server 2013 license per running instance of the software.
    • Internal Users: One CAL/user.
    Scenario B: Extranet
    Description:

    An organization extends access to otherwise restricted content inside the firewall to a limited number of identifiable external users.

    Example:

    The Elm University publishes research papers that are available to specific educators from other universities (external users). This situation is an intranet plus extranet scenario.

    Licensing:
    • Server: One SharePoint Server 2013 license per running instance of the software.
    • Internal Users: One CAL/user.
    • External Users: SharePoint CALS are not required; the server license permits external user access.
    Scenario C: Internet
    Description:

    Internal users make content, information, and applications publicly available to users via the Internet (for example, on a public-facing company website). A mix of internal and external users anonymously accesses the site, including employees. No SharePoint CALs are required. External user access is permitted under the server license, and SharePoint CAL requirements for internal users are waived for access to content, information, and applications made publicly available via the Internet.

    Licensing:
    • Server: One SharePoint Server 2013 license per running instance of the software.
    • Internal Users: CALs are not required.
    • External Users: CALs are not required.

    SharePoint 2016 licensing
    SharePoint supports intranet, extranet, and Internet applications from a single, integrated platform. The specific licenses you need depend on three factors: what capabilities are used, how SharePoint is deployed, and where the system is hosted. The terms and conditions for how you can use the software are defined in the Product Terms document.

    • SharePoint Online is licensed on a per-user basis. You can purchase SharePoint Online as a standalone plan or included as part of Office 365 plans. Learn more. Licensing details are available here.
    • For On Premises, intranet sites are licensed using a Server/CAL (Client Access License) model. SharePoint Server 2016 is required for each running instance of the software, and CALs are required for each person or device accessing a SharePoint Server.
      • SharePoint Standard CAL: the Standard CAL delivers the core capabilities of SharePoint
        • Sites: a single infrastructure for all your business websites
        • Communities: an integrated collaboration platform
        • Content: enterprise content management (ECM) for the masses
        • Search: people and expertise search, visual previews, visual best bets
      • SharePoint Enterprise CAL: the Enterprise CAL delivers the full capabilities of SharePoint
        • Sites: a single infrastructure for all your business websites
        • Communities: an integrated collaboration platform
        • Content: ECM for the masses
        • Search: standard search features plus entity extraction, video search, item recommendations
        • Business solutions (includes Access Services and InfoPath Services)
        • Business Intelligence for everyone (includes Power View, PerformancePoint Services, Excel Services, and Visio Services)
  • Can Swisscom Sharespace be customized?

    Swisscom Sharespace is an evergreen solution that benefits from constant innovation and updates. Swisscom Sharespace can be deployed as Intranet-as-a-Service in our customer’s environment, on SharePoint online or in your datacenter and can be customized as needed. For more information, get in touch with us.

  • Is there a setup fee?

    What additional Investment is needed to run Swisscom Sharespace?
    Setup and configuration involves applying your corporate branding, metadata, Toolbox, newscontainers and the configuration of your workspacetemplates. This can be done by the customer itself using the tutorials on YouTube.
    You can also hire a SharePoint consultant of your choice or ask Swisscom for a remote session. Typical fees range from CHF 7k – CHF 39k based on the size and complexity of your organization.

  • Does the MySite SiteCollections (Host SiteCol & Personal SiteCols) uses the same “Client Composed Look” ?

    Yes, it uses the composed look from the core configuration.

  • How long will Swisscom Sharespace take to deploy?

    The Deployment Duration depends on your Company size and complexity.

    A typical O365 deployment on O365 with Basic configruation (logo, color, news-containers, metadata and one workspace template) can be deployed in 2-3 days. For an on-Premise deployment add 2 days more.

Technical / How-to

  • How can a user “mention” a colleague within Sharespace?

    Built on the SharePoint Newsfeed, the My Network WebPart allows you to post texts and pictures and also to mention and like content and people. The WebPart can be used in many locations like the landing page, Workspaces and content pages.

  • I created a news with confirmation mode "must read". When I confirm that I have read it, it doesn't disappear.

    Please make sure the property “RefinableString22” is mapped correctly to “ows_UniqueID”. For more details, check the section “Ensure managed property mapping” in the Swisscom Sharespace Installation Guide.